Last Updated: 21 November 2025
DigiSeva, along with its payment portal Viable DigiSeva, is committed to protecting your privacy and ensuring the security of your personal information. When you use our website, mobile app, or payment services, you agree to the terms described in this Privacy Policy. We maintain strict data protection standards to safeguard all information shared with us.
We may collect personal information such as your name, mobile number, address, email ID, identity documents, Aadhaar details (as per UIDAI rules), PAN, bank account details, KYC information, device information, location data, and transaction-related details required for AEPS, Micro ATM, DMT, BBPS, Recharge, and other services offered via DigiSeva and Viable DigiSeva. This information is collected only to provide secure and compliant financial services.
Your information is used for identity verification, transaction processing, retailer onboarding, fraud prevention, customer support, service improvement, compliance with banking/UIDAI/NPCI guidelines, and to provide a smooth user experience. We assure you that your information is used strictly for service-related and regulatory purposes only.
We may share your information with NPCI, UIDAI, banks, financial partners, service providers, verification agencies, or government authorities only when required for completing transactions or complying with laws. We do not sell or misuse your data. All information shared with third parties is encrypted and securely transferred.
Your data is stored on secure servers with strong encryption, restricted access, OTP-based login, device binding, and fraud detection systems. We implement industry-standard security practices to protect against unauthorized access, data loss, or misuse. However, users must also protect their login credentials and devices.
We may use cookies and tracking tools to improve website/app performance, save preferences, and provide a better experience. These do not collect personal data unless you have already submitted it. You can disable cookies from browser or device settings anytime.
Our platform may display links to bank pages, partner websites, or external verification services. DigiSeva is not responsible for privacy practices of such third-party websites, and users are advised to review their privacy policies separately.
You can request correction or updates to your personal information anytime. Certain financial and KYC-related data cannot be deleted immediately due to regulatory requirements (NPCI/UIDAI/PMLA rules). After the mandatory retention period, such data is securely disposed of.
We may update this Privacy Policy from time to time in accordance with service changes, legal requirements, or technical improvements. The updated version will always be available on the DigiSeva and Viable DigiSeva websites/apps. Continued use of our platform after updates means you accept the revised policy.
For any privacy-related questions, concerns, or support, you can contact us using the official details available on DigiSeva (digiseva.co.in) or the Viable DigiSeva portal. Our support team will assist you with any data or privacy-related queries.