Last Updated: 29 November 2025
Viable DigiSeva Private Limited, operating its payment portal Viable DigiSeva and mobile application DigiRetailers, is committed to protecting your privacy and ensuring the security of your personal information. By using our website, the DigiRetailers mobile app, and other financial services, you agree to the terms outlined in this Privacy Policy. We follow strict data protection standards to safeguard all information shared with us.
We may collect personal information such as your name, mobile number, address, email ID, Aadhaar details (as per UIDAI regulations), PAN, bank account details, identity documents, KYC information, device details, location data, and transaction-related information required for AEPS, Micro ATM, DMT, BBPS, Recharge, and other financial services provided via DigiRetailers and Viable DigiSeva. This data is collected only to provide secure and compliant digital financial services.
Your information is used for identity verification, retailer onboarding, transaction processing, fraud detection, customer support, service enhancement, and compliance with NPCI, Banking, UIDAI, and other regulatory guidelines. We ensure that your data is used strictly for service-related and authorized purposes only.
Your information may be shared with NPCI, UIDAI, banks, government authorities, verification partners, financial institutions, or authorized service providers only for fulfilling transactions or legal compliance. We do not sell, rent, or misuse your information. Any data shared with third parties is encrypted and transferred securely.
Your information is stored on secure servers protected with strong encryption, OTP-based authentication, device binding, restricted access, and fraud monitoring mechanisms. While we follow strict industry-standard security measures, users are also responsible for safeguarding their devices and login credentials.
Our website/app may use cookies and tracking technologies to improve performance, save preferences, and enhance your experience. Cookies do not collect personal information unless you provide it voluntarily. You may disable cookies anytime through your browser/device settings.
Our platform may include links to external websites, bank portals, or third-party services. Viable DigiSeva Private Limited is not responsible for the privacy practices or content of such third-party websites. Users are advised to read their privacy policies before interacting with them.
You may request corrections or updates to your personal information at any time. However, financial and KYC-related information cannot be deleted immediately due to regulatory requirements under NPCI, UIDAI, and PMLA guidelines. After the mandatory retention period, such data is securely destroyed.
We may revise this Privacy Policy from time to time based on regulatory updates, service enhancements, or technical changes. The latest version will always be available on the DigiRetailers mobile app and Viable DigiSeva portals. Continued use of our services after any update indicates your acceptance of the revised policy.
For privacy-related concerns, queries, or support, you may contact us using the official contact details available on the DigiRetailers app or the Viable DigiSeva portal. Our support team will assist you with all data or privacy-related matters.